Arnold Magnetics Shipping Information

Damaged Shipment Policy

We take great care in packaging our products for shipment, so damage during shipping is very rare.  All shipments that are received in visibly damaged condition MUST be reported to the delivery carrier at the time of receipt.  Also, damage claims must be reported to us within 2 days of receiving your shipment so that we can initiate a claim with the carrier.  You must keep all boxes and packing material, as the carrier may want to inspect the damaged packaging and products.

Incomplete/Incorrect Shipment Policy

All orders are double checked before shipping to ensure that all ordered items are included and correct. In the rare case that you receive an incomplete or incorrect order, you must notify us within 2 days of receiving your shipment.  Due to the small size of some of our products they are sometimes overlooked in the packing materials.  Please double check the contents of your box, including all of the packing materials before initiating a claim.  Arnold Magnetic Technologies, at its sole discretion, can choose to refund or replace the item(s) in question.